Brent Libraries Continue to Improve

The most recent Public Library User Services were made available at a brief meeting on Brent's cultural services I attended yesterday.  Once again they are up in every category, although some only just.  It is another indication that Brent's Libraries Transformation Project turned the library service around.

Here is the historical sequence.



The "customer care" fall is a bit of an outlier as the question was changed between 2006 and 2009.  The biggest improvements are the attractiveness of the library outside and inside.  This is unsurprising since the most recent figures include the new Wembley Library as well as the new Willesden Library.

The full figures are:

Very Good/Good Rating for Brent Libraries	2006	2009	2012	2016
Overall Satisfaction	86%	77%	83%	87%
Opening Hours	85%	85%	90%	91%
Customer Care	93%	81%	84%	87%
Books: physical condition	74%	74%	82%	84%
Attractiveness of Library: inside	72%	68%	77%	85%
Information provision	86%	70%	76%	77%
Books: choice	66%	63%	73%	76%
Computer facilities	71%	64%	70%	72%
Attractiveness of Library: outside	59%	62%	66%	81%