Brent Council Complaints

The Brent Times carries a story about complaints at Brent Council.  I can recall the days when the number of complaints about Brent Council were improving.  I can't say that I find the blame central government cuts altogether convincing.  True, the huge reductions in budgets do make things much harder, but I am not convinced that the Council has always handled them as efficiently as possible at a strategic level.  In the Brent Times piece Cllr Maggie McClennan sounds rather defensive (as usual Cllr Butt goes to ground as soon as anything difficult turns up).  The key objectives should be to use complaints as a resource, and to seek to design budgets so that the demands on staff are reasonable and deliverable. 

That would mean have a well thought out strategic plan for how Brent should structure its budget to meet key needs, and require some tough choices about what not to do.