Universal Credit and Public Libraries

I have mentioned before the difficulties for many people in accessing computers for universal credit purposes.  This is a description from a library assistant working in Dundee in Scotland.  I really don't buy the department quote at the end.  The scheme was introduced on an "easiest first" basis i.e. the simplest cases with fewest problems were the ones done first of all.  Brent Council needs to think this sort of thing through before proposing cuts to library hours.