I pointed out some time ago that using public libraries for accessing confidential information was not without problems and I have recently had personal experience of this. Sitting down at a PC in Willesden Library, I could see quite clearly that the previous person had failed to log out and his universal credit application was on open display.
Libraries are reasonably enough designed to be public places, not least so that the staff can monitor peoples' safety. They are just not set up to be used as benefits offices. If the government wants them to be used in that way, they need to be adjusted to be more suited to privacy needs.
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