This Parliamentary answer to Dawn Butler MP is of interest to all who follow Brent libraries of the use of the revenue and benefit service. It may be recalled that the increasing use of online services is diminishing traditional face to face services. I have covered this before here.
At that time I suggested that temporary spaces might be rented in Brent buildings such as libraries and it now appears from the minister's answer that this is being considered. As with other forms of co-location, this allows for more flexibility in terms of partners and in terms of location. Since the main objections to reducing the branches are that f2f may still be necessary and that some people find it very difficult to move around. Using temporary arrangements allows for a wider range of locations covering a broader range of people. It may, incidentally, help draw in a broader audience to Brent libraries which will help broaden the membership base of Brent Library service.
At least in theory therefore, it could be a win-win.
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