I have been picking up various problems around changes to the parking rules. There is one slightly peculiar problem on All Souls Avenue, but the main one appears to be getting through on the phone to sort problems out.
Extra resources have now been put in to deal with parking queries. This mainly means more people to answer the phones, but also changes to the electronic queuing messages to clarify their meaning. The problem with this sort of thing is that once problems start, they can quickly mount as people make multiple calls to try to sort their problems out, putting more pressure on the capacity of the system. A few days ago, I was told that the average waiting time has been reduced to eighty seconds, and that eleven out of twelve people get through.
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