The next Brent Council Cabinet has an interesting paper on debt collection. This is a difficult area, requiring a balance between collecting what is due to the tax payer with an understanding of the needs of what can be vulnerable debtors.
I must say I am shocked at the sheer level of the debts _ £90 million, and surprised at the modest recovery target of only £1 million. the principles of the new policy sound commonsensical. It is also interesting that the Council feels taking the service in-house may be a more efficient way of doing things. It is also interesting to read that an inhouse service might be more humane in its operations.