Recently, I was in a Brent library when some one was ejected by the police. This is a hazard that I think many volunteer libraries under estimate. Some of the unfortunates who use public services do things that put others off.
This is hinted at in the public notices about violence and personal abuse. There are also forms of misuse and harassment that warrant ejection, as well as behaviours that fall into more of a grey area in that they make others uncomfortable. The roots of all this can be a complex mix of health/addiction and personality needs. They require often a lot of training and persistence to cope with, and I am not sure that volunteers are fully prepared for it.
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