At a recent meeting of the West London Waste Authority, the Tory member from Hillingdon let fall a remark about the wonderful efficiency of their library service. This is a common trope in a number of articles; for example, here. However, I am not at all sure that Hillingdon has actually made the savings that are claimed.
In our own Libraries Transformation report, we had a table comparing efficiency in library services across West London. Hillingdon didn't score particularly well. The figures used were from CIPFA (Chartered Institute of Public Finance Accountants), which is the standard way to compare local authority expenditure.
I wonder whether Hillingdon have in fact overhyped their model?
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