Using some data from the March Cabinet papers, I find that Brent library users who are "active borrowers" seem to borrow about thirty items each over the course of a year. That really seems quite a lot. It is based on an estimate that the loans this year will eventually be about 1.1 million, and the number of borrowers something like 37,000.
Of course it is not a full reflection of the value of the service since that would also include the use of IT, shared social space, periodicals and so on.
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