A recent DCMS study found that the number of adults physically visiting public libraries is falling very sharply, while the number visiting library web sites is going up. In other words, the online side of the library service is becoming more and more important too its users.
This was one of the things we sought to address in our Libraries Transformation Project. The Brent Council web site has been dramatically revamped. Brent libraries have online options to search the catalogue, borrow an ebook, read a variety of periodicals, practice for driving test theory or the UK citizenship test, access reference works, check up the Brent book blog and other social media, or use the archives services.
Most of this is all pretty traditional library functions, but made more accessible by being online, so it is frustrating that some people still seem to see improved online services as a threat, and want everything to remain as it was in their childhood.